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N°01 SKIN DEVICE
What Customers Are Saying
SUPPORT & CARE
Frequently Asked Questions
Can I use the N°01 every day?
Yes. The Nuvelle N°01 is designed for regular use as part of your daily skincare ritual. Most users enjoy one treatment per day, lasting approximately 5–10 minutes.
Which skincare products work best with the device?
The Nuvelle N°01 is designed to complement your favourite skincare products, including hydrating serums, peptides, vitamin C serums and moisturisers. Using the device alongside your skincare routine helps maximise product absorption and enhances your overall skincare experience.
Can I use Vitamin C, Retinol or exfoliating acids?
Yes. The device can generally be used with Vitamin C, peptides and hydrating skincare products. If using retinol or exfoliating acids (AHAs or BHAs), we recommend introducing them gradually and following the instructions provided with your skincare products. If you have particularly sensitive skin, always begin with the lowest treatment intensity.
Is the N°01 suitable for sensitive skin?
Yes. The Nuvelle N°01 is suitable for most skin types, including sensitive skin. If you have particularly sensitive skin or are new to beauty devices, we recommend starting with the lowest intensity setting and increasing gradually as your skin becomes comfortable.
How long does shipping take?
We offer free tracked shipping on every order. Delivery typically takes 7–14 business days, depending on your destination. Once your order has shipped, you'll receive a tracking email so you can follow its journey.
What is your 30-Day Money-Back Guarantee?
We want you to shop with complete confidence. If you're not completely satisfied with your Nuvelle N°01, simply contact us within 30 days of delivery. We'll guide you through our hassle-free return process and issue your refund once your return has been received and inspected.
Is there a warranty?
Every Nuvelle N°01 is carefully inspected before leaving our warehouse. If your device arrives with a manufacturing defect, please contact our Customer Care team and we'll work with you to provide an appropriate solution in accordance with our warranty policy.
How can I contact Nuvelle Support?
Our Customer Care team is always here to help. If you have any questions before or after your purchase, simply visit our Contact page or email us at hello@nuvelle.co. We aim to respond as quickly as possible.
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